IVR & SMS

QRS were early adopters of Interactive Voice Response (IVR) and automated SMS technology. Our experienced team provide 24/7 'always live':

  • Inbound, outbound and call transfer IVR technologies.
  • Outbound or 'event trigger' SMS surveys.
  • Customer satisfaction & experience surveys.
  • Voice capture and free text options.
  • Tracking research.

    Contact us

    QRS has the expertise to deliver to your complete satisfaction every time through:

    • Director Led project management team.
    • Tailored approaches to fit specific customer journeys.
    • Advanced in-house programming.
    • Extensive quality controls.
    • Client logins to online portal for Quick Access Results.
    • Projects conducted to ISO20252 standard.

    Our services

    At QRS we offer a full range of award-winning services meaning we're able to carry out projects from collection of data, to compilation and analysis.

    Are you ready to work with us?

    Contact us