QRS has one of the largest mystery shopping teams in the UK & Ireland. We offer:
- B2B and B2C markets.
- Covert surveillance mystery shops (audio and/or video).
- Telephone mystery shops (including call recording).
- Email and live chat mystery shops.
- In situ mystery shops (in the moment or appointment).
- Longitudinal mystery shops e.g. through the purchase process.
- Customer mystery shops (from lists or free found).
- Prospect mystery shops.
QRS has the expertise to deliver to your complete satisfaction every time through:
- Director led project management team.
- 1000+ UK and Ireland mystery shoppers.
- A broad demographic mystery shopper team for all situations.
- Latest surveillance equipment.
- Validation checks on mystery shoppers and data.
- Access to online portal for viewing results & fast turnaround of data.
- Projects conducted in accordance with ISO 20252:2012 and ISO 9001:2008 standards.
At QRS we offer a full range of award-winning services meaning we're able to carry out projects from collection of data, to compilation and analysis.