QRS were early adopters of Interactive Voice Response (IVR) and automated SMS technology. Our experienced team provide 24/7 'always live':
- Inbound, outbound and call transfer IVR technologies.
- Outbound or 'event trigger' SMS surveys.
- Customer satisfaction & experience surveys.
- Voice capture and free text options.
- Tracking research.
QRS has the expertise to deliver to your complete satisfaction every time through:
- Director Led project management team.
- Tailored approaches to fit specific customer journeys.
- Advanced in-house programming.
- Extensive quality controls.
- Client logins to online portal for Quick Access Results.
- Projects conducted to ISO20252 standard.
At QRS we offer a full range of award-winning services meaning we're able to carry out projects from collection of data, to compilation and analysis.