Mystery Shopping

QRS has one of the largest mystery shopping teams in the UK & Ireland. We offer:

  • B2B and B2C markets.
  • Covert surveillance mystery shops (audio and/or video).
  • Telephone mystery shops (including call recording).
  • Email and live chat mystery shops.
  • In situ mystery shops (in the moment or appointment).
  • Longitudinal mystery shops e.g. through the purchase process.
  • Customer mystery shops (from lists or free found).
  • Prospect mystery shops.

    Contact us

    QRS has the expertise to deliver to your complete satisfaction every time through:

    • Director led project management team.
    • 1000+ UK and Ireland mystery shoppers.
    • A broad demographic mystery shopper team for all situations.
    • Latest surveillance equipment.
    • Validation checks on mystery shoppers and data.
    • Access to online portal for viewing results & fast turnaround of data.
    • Projects conducted in accordance with ISO 20252:2012 and ISO 9001:2008 standards.

    Our services

    At QRS we offer a full range of award-winning services meaning we're able to carry out projects from collection of data, to compilation and analysis.

    Are you ready to work with us?

    Contact us